How Call in Studio Works / FAQ
How do I cancel / close my account?
To ensure you will not be billed further, Go to My Phone Numbers and under the 'Action' column click the 'Delete' checkbox for each phone number you wish to remove from your account, and then click the 'Save' button and click 'Confirm' to confirm you really want to release these numbers from your account. You may also port a number out of Call in Studio if you wish.
If your account is configured to auto-recharge to a saved credit card, you may disable this by going to My Account, setting the 'Recharge Threshold' to NEVER/OFF, click the 'Save Recharge Settings' link and, when confirmed, click the 'Click here to continue' link to review your updated recharge settings. There will be a '[delete saved card]' link next to the Recharge Threshold setting description.
If you do not wish to receive further communication from us, from the My Account page under 'Account Info' review the 'Options' setting. If it is set to 'Receive all emails' you can click the 'change' link and then click the button to 'Opt-Out of Emails'.
Following these steps will ensure you will not receive any further charges. If you wish to re-open your account, you may log into it at any time, purchase a new phone number, and resume using our services.
• Are there any time limits to my show/meeting or phone calls?
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Question & Help Index
Connecting Show Audio
- How Does It Work?
- Connecting the Host Line
- Using Zoom and Similar Services with Call in Studio
- WebRTC: Host & Screener Connection
- Where's the Tutorial For Setting Up the Audio?
- Couldn't I just use Google Voice/a cell phone to take calls?
- Why Do I Need a Custom Call-In Number?
Managing Your Show
- What Does the Host's Call Management Screen Look Like and How Does It Work?
- Does Call in Studio Support Call Screening? What is Auto-Screening?
- What is the Difference Between a Call-In Line and a Guest Line?
- Can I Put More Than One Caller or Guest On-Air at the Same Time?
- How Do I Host Multiple Shows? Do I Need Multiple Phone Numbers?
- How Do I Manually Sort Calls in the Queue?
- Can I Block or Limit Certain Callers?
- Can I Record My Show or Meeting?
Advanced Features
- Can I Customize the Phone Prompts Callers Hear on My Show or Meeting?
- Can I Allow Other Users Access to My Show/Meeting (to Host or Screen Calls)?
- How Do I Authorize Guests, Hosts, or Screeners by Caller ID?
- Multiple Call-in Numbers for One Show or Meeting
- What Is a Call-In (Listen Only) Line?
- WebRTC: Connecting Callers Through our Web Interface
- WebRTC: Call Rates
- Host Callback Mode: Auto-Connecting the Host Only When Callers Are Present
- Raise/Lower Hand for Callers and Guests on Hold
- What is Mix-Minus, and Does My Mixer Board Support It (Or: Is there a Mix-Minus Software Solution)?
- Can I Port or Transfer a Number Into or Out of Call in Studio?
Miscellaneous Questions